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Sales & Service Administration Coordinator

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JLG Industries
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Job Title : : Sales & Service Administration Coordinator
Location : : Melbourne, New South Wales, Australia
Posted on : : Wed Oct 25, 2017
Apply before : : Thu Dec 14, 2017
Job Type : : Full-time
Experience required : : Any experience
Job category: : Administration/HR/Legal
Job Skills : Microsoft Office, MYOB,
 Job Description

Duties will include, but not be limited to;

  • Daily mail and general housekeeping duties

  • Reception duties including answering and transferring calls, greeting visitors and overseeing the main gate                

  • Liaising with clients, service team, technicians, suppliers and various other JLG departments

  • Create and modify documents using Microsoft Office

  • Ordering of uniforms for service staff

  • Maintain hard copy and electronic filing system.

  • Enter fortnightly time sheets for payroll into Baseplan

  • Processing of invoices and customer payments

  • Document machine arrivals and departures

  • Receipt purchase orders for transport and interstate transfer of machines

  • Liaise with sales clients regarding account applications, invoicing and delivery of their machines

  • Lodge customer service calls

  • Initiate jobs for Service Techs in the field

  • Invoice processing of new machines and when required service jobs as directed by Operations Manager.

  • Maintain local machine inventory

  • Collate pre-delivery folders and organise PD time frames and order parts to meet delivery schedules

  • Maintain amendments to clients records in Baseplan as advised

  • Printing, collating and binding of various manuals

  • Preparing service quotations

  • General administrative duties as required

Excellent attention to detail is a must along with strong communication and organisation skills. The successful candidate will be able to multi-task and work towards strict deadlines, ensuring all targets and KPI's are achieved in a timely manner. You must also have:

  • Strong customer service skills

  • Excellent verbal and written communication skills

  • Ability to prioritise and organise

  • Patience and the ability to build rapport with people on all levels

  • Strong computer skills, particularly Microsoft Office Suite

Apply before : Thu Dec 14, 2017
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